At Kent Cables, we take pride in offering high-quality structured cabling, internet and telecoms infrastructure and, most importantly, VoIP phone systems designed to meet the communication requirements of modern businesses and organisations.

In 2023, we collaborated with Back on Track Services, a children’s home provider based in Deal, Kent. After experiencing frequent service issues with a larger VoIP provider, they turned to Kent Cables for a more reliable and personalised solution.

We provided 14 pre-configured VoIP phones, which were installed across their three children’s homes, ensuring a seamless transition and improved day-to-day communication. Their feedback on our services speaks volumes…

“After nothing but problems with a different, much larger company, we approached Kent Cables in 2023 when expanding to take over the VoIP contract for our newest location. We have since moved our other services over to them across our 3 homes, the team are great, and customer support is fantastic. Would highly recommend.” – Sophie Seymour.

Here, we’ll introduce you to VoIP technology, explore how it benefits children’s homes and highlight what made this installation successful. Whether you’re a care provider, school or office-based business, we’ll show you how VoIP can transform the way you communicate. For more information about VoIP, please don’t hesitate to get in touch with us today!

VoIP

What are VoIP phones?

VoIP (Voice over Internet Protocol) is a modern telecommunications system that allows users to make voice calls using a broadband internet connection instead of a traditional landline. Rather than relying on copper wires or analogue systems, VoIP converts voice signals into digital data, which is then transmitted via the internet. Key features of VoIP phones include:

• Crystal-clear call quality.

• Advanced call routing and voicemail.

• Cost-effective pricing.

• Scalability across multiple locations.

• Remote access capabilities.

• Integration with other systems, such as CRMs and alarms.

The VoIP phones we installed for Back on Track Services were Yealink devices, popular for their durability, user-friendly interfaces and reliable call performance. Each phone was preconfigured before installation, ensuring that once we arrived, the setup was fast and effective.

How Kent Cables Delivered the Project

Back on Track Services originally came to us to install VoIP services in their newest children’s home, but it quickly became clear that their needs extended across three separate locations. Here’s how we successfully delivered the project…

• Consultation & Assessment
We conducted a thorough assessment to learn about Back on Track’s communication requirements, existing issues and how staff across homes interact daily.

• Preconfigured Devices
To minimise disruption, all 14 Yealink VoIP phones were preconfigured ahead of time to ensure a seamless installation.

• On-site Installation
Our engineers visited each of the three homes, ensuring that phones were installed expertly and with precision.

• Testing
We tested each unit for clarity, connectivity and internal communication. We also conducted a training session for staff.

The result? A fully connected system that consistently meets Back on Track’s communication needs across their children’s homes.

The Benefits of VoIP Phones for Children’s Homes

• Enhanced Internal Communication
Staff can contact each other instantly across multiple rooms and buildings, so there’s no more running across corridors or chasing mobile signals.

• Secure & Controlled Access
Calls are encrypted, and access to settings is controlled. This means that sensitive information stays secure, which is key in safeguarding environments.

• Lower Operational Costs
VoIP is cost-effective. No need for expensive line rentals, and calls between homes or internal staff are completely free.

• Easy Scalability
As Back on Track Services expands, more devices can be added without rewiring or major infrastructure work.

• Reduced Downtime
Unlike older systems that rely on copper infrastructure, VoIP remains resilient, especially when combined with solutions like mobile backups.

A Case Study in Better Communication

VoIP is no longer just for offices. In settings such as children’s homes, it has the power to transform communication, enhance safeguarding and reduce stress for all staff. As shown in the case of Back on Track Services, the right telecoms partner makes all the difference.
At Kent Cables, we build bespoke communication systems designed for resilience, flexibility and real-world usability. The Back on Track Services case study is a perfect example of how personalised support, technical knowledge and local services can outperform the biggest providers. When communication matters, you need a team that listens. Contact us today for more information!

What is VoIP?
VoIP stands for Voice over Internet Protocol. It allows you to make phone calls over the internet rather than using traditional landlines.

How reliable are VoIP phones in a children’s home setting?
Very reliable. With the correct setup and a stable internet connection, VoIP systems are reliable and provide excellent call quality.

What brand of phones does Kent Cables install?
We primarily use Yealink phones due to their industry reputation for durability and user-friendliness.

Can VoIP phones be used across multiple locations?
Yes. One of VoIP’s strengths is its ability to connect sites, departments, or buildings into a single system.

Are VoIP systems more cost-effective than landlines?
Yes. VoIP eliminates line rental fees, and internal calls are free. This lowers long-term operational costs.

Can we keep our existing numbers?
Yes. Number porting is available, allowing you to retain your existing contact numbers when moving to VoIP.

Can VoIP integrate with other systems?
Yes. VoIP can connect with CRMs, email platforms, access controls and more to create a comprehensive communication hub.

Ready to upgrade?
If your organisation is struggling with outdated or poor communication systems, it’s time to make a change. At Kent Cables, we’re passionate about helping care homes, schools, and businesses communicate better. Contact us today to discuss your VoIP needs!